Payment Policy
This page sets out how payment works at SoleVair - which methods are available, when your payment is taken and in which currency.
Accepted payment methods
All payment methods available for your order are shown at checkout before you confirm. At checkout you can currently pay by credit or debit card (the checkout shows Visa, Mastercard and Maestro), with PayPal - including card payment through PayPal's guest checkout - and with the Shop Pay express option. The checkout is always the definitive list for your order.
- Credit and debit cards - the checkout currently shows Visa, Mastercard and Maestro
- PayPal - pay with your PayPal balance, linked bank account or card; PayPal's guest checkout also allows card payment without a PayPal account
- Shop Pay - express checkout for saved Shopify payment details
When your payment is taken
The full amount is charged when you place your order. If we cancel an order or you cancel before dispatch, the amount is refunded to your original payment method.
Currency
Prices shown in the United Kingdom market are in British Pounds (GBP). Prices include applicable taxes; there are no hidden checkout fees from us. Depending on the country shown in the shop's country selector, prices may display in another currency (for example EUR).
Payment processing
Payments are processed by the respective payment provider over an encrypted connection. We do not store your full payment details on our systems.
Refunds
Refunds are always issued to the original payment method, within 5 business days of your return arriving and being checked. Details: Refund policy.
Business information
SoleVair - Ronny Slotosch (sole trader)
Jügesheimer Weg 32, 63500 Seligenstadt, Germany
info@offen.de
+49 176 64148260
Support hours: Monday to Friday, 8:00 AM to 2:00 PM GMT/BST (UK time), email and phone