Track Your Order | SoleVair

Every SoleVair parcel is sent insured and with tracking. This page explains how tracking works from the moment you order.

How it works

1. As soon as your order is placed you receive an order confirmation by email.
2. Orders placed by 1:00 PM GMT/BST (UK time), Monday to Friday, start processing the same working day; processing takes 1-2 business days (Monday to Friday).
3. When your parcel is handed to the carrier, you receive a dispatch confirmation email containing your personal tracking link. From there, delivery takes 5-8 business days (Monday to Saturday) - 6-10 business days in total from order.

No email with a tracking link?

Check your spam or promotions folder first. If the dispatch confirmation is not there, email info@offen.de with your order number and we will send the tracking link directly.

Tracking shows no movement?

Tracking can pause for a day or two while the parcel moves between carrier hubs. If your parcel clearly exceeds the 6-10 business day window, contact us and we will investigate with the carrier - insured shipping means you are covered for loss or damage.

Business information
SoleVair - Ronny Slotosch (sole trader)
Jügesheimer Weg 32, 63500 Seligenstadt, Germany
info@offen.de
+49 176 64148260
Support hours: Monday to Friday, 8:00 AM to 2:00 PM GMT/BST (UK time), email and phone